EMPLOYMENT AT COASTAL
Coastal Diesel pride ourselves on employing hardworking skilled individuals and are always on the look out for exceptional people to join our team!
BENEFITS
Medical (Optional)
Life Insurance (Optional)
401K with Company Contributions
Paid Vacation
Paid Holidays
Overtime Compensation
All employee benefits are subject to a 90-day probationary period.
CURRENT VACANCIES:
Service Advisor
Coastal Diesel Service, Inc. is seeking to hire a professional Service Advisor to join our team. We are diesel parts and service specialists located in New Bern, NC. Coastal Diesel is a family-owned small business that has been servicing Eastern NC for over 40 years. We are looking for an energetic and passionate individual that can work independently and as a part of our team.
Job Responsibilities:
Greet all customers with excellent customer service from intake to the release of their equipment.
Complete a full customer interview upon check-in to assist with technician’s diagnosis, clarifying description of problems, obtaining vehicle information, verify and/or maintain previous records.
Verify warrantable equipment explaining to customers provisions and exclusions.
Translate customer-reported problems to actionable work orders for technicians to complete.
Display excellent communication skills to translate technical diagnosis to customers.
Be able to develop estimates by costing materials, supplies, and labor as well as obtaining approval signatures before work begins.
Handle and resolve customer complaints with empathy and courtesy.
Schedule customer appointments matching repairs to technician’s areas of expertise.
Invoice and collect payment from customers for services rendered.
Research and order parts for work order repairs – per technician and service manager requests.
Complete follow-up calls for parts ordered and customer repairs.
Maintain customer records and enter data into computer systems.
Update job knowledge by researching and reading manufacturer publications.
Job Qualities:
Excellent customer service skills
Highest level of communication skills
Demonstrate the ability to problem-solve
Can work independently
Shows initiative and drive to be successful
Basic office skills – copy, email, answer the telephone
Basic computer skills
Strong organizational skills
Basic mathematical skills to prepare and process bills
Basic Diesel Engine Knowledge preferred but not required.
Willingness to learn.
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