COASTAL DIESEL SERVICE, INC.
DIESEL PARTS AND SERVICE SPECIALISTS
EMPLOYMENT AT COASTAL
Coastal Diesel pride ourselves on employing hardworking skilled individuals and are always on the lookout for exceptional people to join our team!
We are a diesel parts and service specialist company located in New Bern, NC. Coastal Diesel is a family-owned small business that has been servicing Eastern NC for over 40 years.
BENEFITS
Medical (Optional)
Vision (Optional)
Dental (Optional)
Life Insurance
Short Term Disability
Voluntary Benefits
401K with Company Contributions
Paid Vacation
Paid Holidays
Overtime Compensation
All employee benefits are subject to a 90-day probationary period.
CURRENT VACANCIES:
To apply for the following positions please email us your resume at abbie@coastaldiesel.net
make sure you specify which position you are applying too
Service Writer
Responsibilities:
Greet all customers will excellent customer service from intake to release of their equipment.
Compelte a full customer interview upon check-in to assist with technician's diagnosis, clarification of issues, obtaining vehicle information
Verify warrantable equipment explaining to customers provisions and exclusions
Translate customer-reporte issues to actionable work orders for tech's to complete
Be able to develop estimates by costing materials, supplies, and labor as well as obtaining approval signatures
Handle and resolve customer complaints with empathy and courtesy.
Schedule customer appointments matching repairs to technicians areas of expertise
Invoice and collect payment from customers for services renders
Submit and monitor all part requests
Complete follow up calls for parts ordered and customer repairs
Maintain customer records
Qualities:
Excellent customer service skills
Highest level of communication skills
Demonstrate the ability to problem-solve
Can work independently
Shows initiative and drive to be successful
Basic office skills - copy, email, answer the telephone
Basic computer skills
Strong organizational skills
Basic mathematical skills to prepare and process bills
Basic diesel engine knowledge prefered but not required
Willingness to learn
This position is offered as a full-time hourly rate of pay depending on experience.
Outside Sales Rep
Responsibilities:
Provide exceptional customer service to all customers, manufacturers, distributors, and co-workers via phone, email, fax and face-to-face.
Build professional relations with a wide variety of customers
Cold calling on new customers to increase sales
Sell a variety of diesel parts to existing and new customers
Order parts and supplies through submission of purchase orders
Receiving and delivering of inventory
Assist with checking in deliveries and warehouse organization
Cash handling
Heavy lifting up to 100lbs is required
Qualities:
Excellent customer service skills
Strong prioritization and multitasking skills
Show a strong sense of urgency when needed
High level of motivation
Strong organization skills required
Can work independently
Shows initiative and drive to be sucessful
Basic office skills - copy, email, phone
Basic mathematical skills to give estimates
Basic diesel knowledge prefered but not required
This position is offered a base salary plus commission depending on level of experience
.