EMPLOYMENT AT COASTAL

Coastal Diesel pride ourselves on employing hardworking skilled individuals and are always on the look out for exceptional people to join our team! 

BENEFITS 

Medical (Optional)

Life Insurance (Optional)

401K with Company Contributions

Paid Vacation

Paid Holidays

Overtime Compensation

All employee benefits are subject to a 90-day probationary period. 

CURRENT VACANCIES:

Service Advisor

 

Coastal Diesel Service, Inc. is seeking to hire a professional Service Advisor to join our team. We are diesel parts and service specialists located in New Bern, NC. Coastal Diesel is a family-owned small business that has been servicing Eastern NC for over 40 years. We are looking for an energetic and passionate individual that can work independently and as a part of our team.

 

Job Responsibilities:

Greet all customers with excellent customer service from intake to the release of their equipment.

Complete a full customer interview upon check-in to assist with technician’s diagnosis, clarifying description of problems, obtaining vehicle information, verify and/or maintain previous records.

Verify warrantable equipment explaining to customers provisions and exclusions.

Translate customer-reported problems to actionable work orders for technicians to complete.

Display excellent communication skills to translate technical diagnosis to customers.

Be able to develop estimates by costing materials, supplies, and labor as well as obtaining approval signatures before work begins.

Handle and resolve customer complaints with empathy and courtesy.

Schedule customer appointments matching repairs to technician’s areas of expertise.

Invoice and collect payment from customers for services rendered.

Research and order parts for work order repairs – per technician and service manager requests.

Complete follow-up calls for parts ordered and customer repairs.

Maintain customer records and enter data into computer systems.

Update job knowledge by researching and reading manufacturer publications.

 

Job Qualities:

Excellent customer service skills

Highest level of communication skills

Demonstrate the ability to problem-solve

Can work independently

Shows initiative and drive to be successful

Basic office skills – copy, email, answer the telephone

Basic computer skills

Strong organizational skills

Basic mathematical skills to prepare and process bills

Basic Diesel Engine Knowledge preferred but not required.

Willingness to learn.

OVER 40 YEARS EXPERIENCE

Coastal Diesel Service, Inc. is a family owned business that has been serving eastern NC since April of 1978. 

Tom Bland - President

thomas@coastaldiesel.net

OUR SERVICES

High Quality Diesel Parts 

Injection Pump Repair and Rebuild 

Industrial Equipment Repairs

Engine Dynamometer 
Engine Overhaul Repairs 
Marine Warranty Repairs
Generator Service and Repairs

Generator Load Bank Testing

Bulk Fuel Polishing
Truck and Trailer Brake Repairs
Steering System Repairs 
PM Service of Transmissions

VISIT US

1700 HIGHWAY 70 EAST

NEW BERN 

NC 

28564

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